Privacy Policy

Last updated: November 2026

We take the protection of your data seriously. This policy explains which data is processed when you visit rocam.com, for what purpose and on what legal basis, and what rights you have.

1. Controller

ROCAM KG
Theodor Körner Gasse 2
A-7201 Neudörfl, Austria
Company register number: FN 172175z
E-mail: info@rocam.com

2. In short

  • We use no third-party analytics or advertising services and no tracking. For simple visitor statistics we use a cookie-free solution on our own server (see section 5).
  • Our website sets no cookies of its own for visitors.
  • Fonts are loaded from our own server, with no connection to Google Fonts.
  • Only on pages with a contact form do we use Google reCAPTCHA to protect against spam (see section 7).

3. Hosting and server logs

Our website is hosted by Hostinger International Ltd., 61 Lordou Vironos Street, 6023 Larnaca, Cyprus. The server is located in the USA.

Each time a page is requested, the server processes technically necessary data:

  • IP address
  • date and time
  • page requested
  • amount of data transferred
  • browser and operating system
  • referrer URL

This is required to deliver the website and keep it secure.

  • Legal basis: our legitimate interest in a secure and functional website (Art. 6(1)(f) GDPR).
  • Data processing agreement: We have a data processing agreement with Hostinger (Art. 28 GDPR).
  • Transfer to the USA: based on appropriate safeguards under Art. 44 et seq. GDPR (EU Standard Contractual Clauses).
  • Retention: Logs are deleted automatically after 30 days at the latest.

4. Security (firewall)

To protect against attacks we use the security software Wordfence, which runs directly on our server. It checks IP addresses and request data and blocks suspicious access.

  • Legal basis: our legitimate interest in the security of our website (Art. 6(1)(f) GDPR).

5. Visitor statistics

To see which pages are viewed and how often, we use the WordPress plugin Koko Analytics. It runs exclusively on our own web server. No cookies are set and no data is passed to third parties.

  • To recognise repeat views by the same person on one day, the plugin creates a one-way value (hash) from the IP address and browser identifier together with a key that changes daily. The IP address and browser identifier themselves are not stored for this, and the hash is deleted every day.
  • Only aggregated figures are stored permanently, e.g. views per page and day and referring websites. Individual persons cannot be identified from them.
  • Legal basis: our legitimate interest in improving our website (Art. 6(1)(f) GDPR).

6. Contact forms and e-mail

If you contact us via a form or by e-mail, we process your details solely to handle your request. Depending on the form, these are for example name, company, e-mail address, phone number and your message.

Form data is sent as an e-mail to info@rocam.com. Our e-mail service is Google Workspace by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

  • Transfer to the USA: Data may also be processed on Google servers in the USA. Google LLC is certified under the EU-US Data Privacy Framework.
  • Sending log: A copy of each message sent via the website is kept in a sending log on our web server for troubleshooting and is deleted automatically after 30 days.
  • Legal basis: your request or pre-contractual measures (Art. 6(1)(b) GDPR) and our legitimate interest in answering enquiries (Art. 6(1)(f) GDPR).
  • Retention: We keep your request as long as necessary to handle it. After that we delete it, unless statutory retention obligations apply, e.g. 7 years under § 132 of the Austrian Federal Fiscal Code (BAO) if it leads to a business transaction.
  • We do not pass your data on to third parties, except to the service providers named above who work on our behalf.

7. Spam protection with Google reCAPTCHA

On pages with a contact form we use Google reCAPTCHA v3 by Google Ireland Limited (address above). reCAPTCHA is not loaded on any other page.

reCAPTCHA checks whether an entry was made by a human or by an automated program. For this, the following is sent to Google:

  • IP address
  • browser and device information
  • time spent on the page
  • mouse and keyboard movements

Google may set a cookie for this. Data may also be processed in the USA. Google LLC is certified under the EU-US Data Privacy Framework.

8. Demo pages (embedded content from demo.rocam.com)

The pages “APN Manuals” and “APN Settings” embed content from demo.rocam.com. This is a server of ROCAM KG itself, operated at Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg; the server is located in the USA.

When you open these pages, technically necessary data is sent to this server as described in section 3 (including your IP address). Anything you enter there, e.g. a device search, is processed only to display the result.

  • Legal basis: Art. 6(1)(f) GDPR.

9. Cookies

Our website sets no cookies of its own for visitors. Only administrators who log in receive technically necessary login cookies.

On pages with a contact form, Google reCAPTCHA may set a cookie (see section 7). You can delete or block cookies in your browser at any time. The contact form may then not work. In that case, simply write to us at info@rocam.com.

10. Encryption

Our website is transmitted exclusively encrypted via HTTPS (TLS), shown by the lock symbol in your browser’s address bar.

Please note: ordinary e-mails are not always encrypted on the internet. Please do not send confidential data by unencrypted e-mail.

11. Your rights

Under the GDPR you have the following rights:

  • access (Art. 15)
  • rectification (Art. 16)
  • erasure (Art. 17)
  • restriction of processing (Art. 18)
  • data portability (Art. 20)
  • objection to processing based on legitimate interests (Art. 21)

Just write to us at info@rocam.com.

If you believe we are not processing your data lawfully, you can lodge a complaint with a supervisory authority. In Austria this is the Austrian Data Protection Authority, Barichgasse 40–42, 1030 Vienna, https://www.dsb.gv.at/.

12. Changes

We update this privacy policy when our website or the legal situation changes. The version published here applies.